1. Your items will be shipped after a payment is cleared. 100% payment is required on all custom orders.
2. Please make sure you specified a valid address.
3. We use only air mail with a tracking code. Delivery is guaranteed.
4. Normally we ship a product within 5 business days but it takess a bit more if your order significantly exceeds one piece.
5. Flowers are sent fully assembled and ready for use
6. Flowers are carefully packed and fixed. All the boxes are provided with partitions to separate flowers from each other and to ensure delivery in excellent condition.
7. Average duration of delivery:
- to USA: 15-20 days
- to Canada: 20-28 days
- to Europe: 12-20 days
- to Australia, New Zealand and Oceania: 20-30 days
If you did not receive the package for 4 weeks, please contact us.
8. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
9. If you recieved opened or damaged box you have to inspect the merchandise inside. If it is damaged too, please send me detailed photos of:
- crushed box
- damaged flowers or other decoration
If those evidences will not be provided in the day of delivery, the damages will be considered as caused by the buyer.
10. We don’t accept returns, exchanges, or cancellations.