good to know

Frequently Asked Questions

Processing time?

The time we need to produce an order and prepare for shipping varies. Normally it takes 3-5 business days, but takes a bit longer if an order significantly exceed 1 item. For details, see individual items.

Estimated shipping times?

We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Delivery takes:

  • USA: 15-20 days
  • Canada: 20-28 days
  • Europe: 12-20 days
  • Japan: 14-20 days
  • Australia, New Zealand: 20-30 days
How to care about paper flowers?

We would recommend a microfibre duster to tickle the items with every now and then. A feather duster or a dustcloth would also be fine.

What if I recieved damaged products?

If you recieved opened or damaged box you have to inspect the item inside. If it is damaged too, please send me detailed photos of:
1. crushed box
2. damaged flowers or other decoration
If those evidences will not be provided in the day of delivery, the damages will be considered as caused by a buyer

Will I need to assemble the flowers by myself?

The flowers are sent fully assembled and ready for use

How flowers are packed for shipping?

The flowers will be carefully packed and fixed. All the boxes provided with partitions to separate flowers from each other and to ensure delivery in excellent condition.

How to fix paper flowers to a wall?

– with hot glue or double sided tape if residues on the surface are allowed;

– use Command brand (3M) damage free sticks. We add to the box detailed instruction how to properly attach the flowers so they hang securely on the wall for a long time;

– we urgently DO NOT recommend fastening roses to curtains. This requires contrivances and it is unlikely that you will succeed. Therefore, choose a hard surface for roses. If you still intend to decorate the curtains, then use these flowers https://www.etsy.com/listing/462548736/large-paper-flowers-giant-flowers-paper?ref=shop_home_feat_1. We fix them with glued metal plate on backs of flowers and magnets.

Hope that helps, but reach out if you have more questions.